Privacy Policy

This Privacy Policy describes how C2C Imports & Exports Wholesale (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal and business information when you visit, use our B2B marketplace services, or make a wholesale inquiry from our website.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

How We Collect and Use Your Information

To provide the Services, we collect and have collected personal and business information about you from a variety of sources. The information that we collect varies depending on how you interact with us. Information that you directly submit to us through our Services may include:

Basic contact details including your name, company name, address, phone number, and email.
Order and Inquiry information including shipping address, bulk requirements, RFQ (Request For Quotation) details, and payment confirmation.
Account information including your username, password, security questions, and verified business documents (e.g., HST/GST registration).

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site, device information, browser information, and your IP address to better tailor the Services.

How We Use Your Personal Information

Providing Products and Services: To process bulk orders, connect you with verified wholesale suppliers, send notifications related to your account or quotes, and manage your RFQs.
Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent or illegal activity. Supplier verifications are strictly monitored.
Communicating with you: We use your information to provide customer support, respond to your inquiries, and keep our business relationship maintained.

Information Sharing & Disclosure

We do not sell your personal information. In certain circumstances, we may disclose your information to third parties for legitimate purposes, including:

With verified suppliers and vendors when you post a requirement or request a quote, to facilitate the B2B transaction.
With service providers who perform services on our behalf (e.g., IT management, payment processing, shipping logistics).
In connection with legal obligations to respond to subpoenas or search warrants, and to protect the rights and safety of our users.

Security and Retention

We implement robust security measures to protect your data. However, please be aware that no security measures are perfect or impenetrable. We retain your information as long as it is necessary to maintain your account, provide the Services, or comply with legal obligations.

Your Rights and Choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. You may opt out of receiving promotional emails at any time by using the unsubscribe option in our communications.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

Contact Us

Should you have any questions about our privacy practices, please email us at info@c2cimex.com.